Sicon has built a complete service system to provide customers with excellent personalized service over the life cycle of their products. From initial solution design to capacity expansion later on, we will provide thorough services and technical support for all customers.
Warranty is calculated from the date from which the product is sold. Faulty components can be replaced free of charge within the warranty period.
For products out of warranty, we provide lifetime paid maintenance service, the method and response time of which are the same as those under warranty.
If you encounter any problem, we provide telephone and networking support. If necessary, we can also arrange engineering technicians to provide on-site support.
Our company provides training for long-term partners.
An important aspect of Sicon service is to provide professional training regarding products and their maintenance.
Product knowledge, solutions, starting up and after-sale maintenance. On-site training is the main training form and the training for operating and maintenance staff is arranged to start after system debugging starts up. Engineers introduce product structure, debugging steps, operating attentions and treatments about common failures and alarms to users on site to enable them to master the correct operation procedure and the ability of treating emergencies.